Returns, Exchange & Refund Policy
Returns, Exchange & Refund Policy
We at Zehra Noori follow a customer-friendly policy to ensure your shopping experience
remains smooth and stress-free. We are here to assist you before, during, and after your
purchase. As an additional measure, we encourage all customers to carefully read the
following terms and conditions before placing an order.
Zehra Noori is a homegrown, Made in India brand led by a woman entrepreneur with a
strong focus on body positivity, comfort, confidence, and size inclusivity. We believe fashion
should be inclusive and accessible for everybody, which is why we do not charge any
additional amount for plus-size customized outfits. Every piece is thoughtfully designed with
the intention of making customers feel confident, comfortable, and celebrated in what they
wear.
We encourage you to ask as many questions as needed before confirming your order,
including queries regarding fabric, color, fit, measurements, design details, or sizing
assistance. Our team would be happy to help you make an informed purchase decision. You
can reach out to us via Email, Instagram, or WhatsApp. We are always just a message
away.
NO RETURNS ACCEPTED
● We do not accept returns under any circumstances. Products are eligible only for
exchange under the conditions mentioned below.
● Refunds are not offered under normal circumstances. Refunds will only be issued if
an order cannot be fulfilled or in cases where a replacement product is unavailable.
WHEN EXCHANGE IS NOT ACCEPTED
● Color Difference: Exchanges are not accepted due to slight color variations caused
by photography lighting, screen resolution, or device display settings.
● Material or Color Preference: Exchanges are not accepted if the customer is
dissatisfied with the fabric texture, material, color tone, or overall preference of the
ordered product. We use the best quality materials available, and all relevant product
details are clearly mentioned in the product description. We request customers to
carefully read all product information before placing an order.
● Change of Mind: Exchanges will not be accepted for change-of-mind purchases after
an order has been confirmed.
● Sale Products: Products purchased during sales, discounts, or promotional offers are
not eligible for exchange.
● Customized Orders: Customized, altered, or specially tailored products are not
eligible for return, exchange, or cancellation.
EXCHANGE DUE TO SIZE ISSUES
● Please refer to the size chart mentioned on each product page before confirming
your order. If you are unsure about your size, our team would be happy to assist you
in finding the best fit.
● If you still face sizing issues after receiving your order, please send us a WhatsApp
message at +91 9769397185 along with your order number and details of the issue
within 48 hours of delivery. Our team will review your request and assist you on a
case-by-case basis.
● Products eligible for exchange must be unused, unworn, unwashed, and returned
with original tags and packaging intact.
● A handling fee of INR 300 per item will be charged to cover reverse pick-up and
re-dispatch logistics expenses.
● No size exchanges will be facilitated for products purchased during sales or
promotional offers.
EXCHANGE DUE TO DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
● It is extremely unlikely for customers to receive a damaged, defective, or incorrect
product, as every outfit undergoes a strict quality check before dispatch. However, in
rare cases where such issues occur, we would be happy to assist you with an
exchange.
● Minor thread irregularities, loose threads, slight embroidery variations, minor finishing
differences, or slight variations in print placement, dye tone, texture, or handcrafted
detailing shall not be considered defects.
● Due to the handcrafted nature of certain products, slight irregularities and variations
may naturally occur and are part of the uniqueness and beauty of handmade
garments.
● Please send us a WhatsApp message at +91 9769397185 with details of the issue,
clear product images, and an unedited parcel opening video for verification purposes
within 48 hours of delivery. All exchange requests will be subject to our verification
process.
● Once your request has been reviewed and verified, our team will notify you regarding
the approval or rejection of the exchange request along with a valid explanation.
● Upon approval, we will arrange a reverse pick-up and dispatch a replacement of the
same product within 3-5 business days after receiving the returned product.
● In the event that the product is unavailable, the paid amount for the product will be
refunded to the original payment method within 7-10 business days.
EXCHANGES FOR INTERNATIONAL ORDERS
● International orders are not eligible for returns or exchanges due to logistical
limitations.
ORDER CANCELLATION
● Orders can only be cancelled within 12 hours of placement.
● Once the order has entered processing or dispatch stages, cancellations will not be
possible.
SHIPPING ADDRESS & DELIVERY RESPONSIBILITY
● Customers are requested to provide complete and accurate shipping details while
placing an order.
● Zehra Noori shall not be responsible for delays, failed deliveries, or losses caused
due to incorrect or incomplete address information provided by the customer.
● Our delivery partners will generally attempt delivery twice. In case delivery fails due
to customer unavailability, incorrect address details, refusal to accept the parcel, or
any related reason, any additional delivery attempt beyond the second attempt shall
be chargeable to the customer.
PRODUCT CARE & USAGE
● Customers are advised to carefully follow the wash care instructions provided with
the garment.
● Zehra Noori shall not be responsible for damage caused due to improper washing
methods, ironing, mishandling, alterations by third parties, or regular wear and tear
after usage.
COD & FRAUDULENT ORDERS
● Zehra Noori reserves the right to refuse future orders from customers who repeatedly
refuse Cash on Delivery orders or engage in fraudulent ordering behavior.
CUSTOMER CONDUCT
● We request customers to maintain respectful communication with our support team at
all times.
● Abusive, threatening, inappropriate, or disrespectful behavior towards our team may
lead to refusal of service or cancellation of future orders.
CUSTOMER CARE
● Customer Care Number: +91 9769397185
● Customer Support Timings: 11:00 AM to 6:00 PM, Monday to Saturday